Privacy Policy

1. Information we collect

Information you give us:

• Account information: your name, email address and password. Passwords are stored in hashed form, never as plain text.
• Profile information: an optional profile photo, job title and other details you add.
• Workspace content: the tasks, projects, goals, portfolios, comments, messages, status updates, attachments, custom fields and time entries you and your team create.
• Communications: messages you send us, such as support requests.

Information collected automatically:

• Device and app information: device type, operating system, app version and language.
• Push notification token: a device identifier from Firebase Cloud Messaging, used only to deliver notifications to your device.
• Usage and log data: IP address, sign-in times, the actions you take in the Service and error reports, used to keep the Service secure and working.

We do not collect your precise location, contacts or photos, except files you choose to upload.

2. How we use your information

• To provide the Service: create your account, sync your work across devices and show your team's content.
• To send notifications you have allowed, such as task assignments, mentions and due dates.
• To send essential emails, such as email verification, password resets and security alerts.
• To provide AI features when you choose to use them (section 4).
• To keep the Service secure, prevent abuse and fix problems.
• To improve the Service using aggregated, non-identifying usage information.
• To meet legal obligations.

We do not sell your personal information, and we do not use it for third-party advertising.

3. Who we share it with

• Your workspace: people in your workspace can see the content you share with them, according to the workspace's permissions.
• Service providers who process data on our behalf, only as needed to run the Service: Google Firebase Cloud Messaging (push notifications); Google Gemini (AI features, only when you use them).
• Legal reasons: when required by law, or to protect the rights, safety and security of our users and the Service.
• Business transfers: if Globalevel is involved in a merger or acquisition, your information may transfer, under this policy's protections.

4. AI features

When you use an AI feature, such as asking the AI Assistant a question, generating subtasks or drafting a status update, the relevant content is sent to Google's Gemini service to produce the result. AI features only run when you use them. AI-generated content can be inaccurate, so please review it before relying on it.

5. How long we keep it

We keep your information while your account is active. When you delete your account, we delete or anonymise your personal information within 30 days, except where we must keep it longer for legal, security or fraud-prevention reasons. Content you shared in a workspace may remain visible to that workspace, attributed to a deleted user.

6. Your rights and choices

• Access and correction: view and edit your profile in the app's Settings.
• Deletion: delete your account at any time in the app's Settings, or by emailing info@globalevel.com.
• Notifications: turn push notifications off in the app or your phone's settings.
• Other rights: depending on where you live, including under the Nigeria Data Protection Act 2023, you may have the right to request a copy of your data, object to or restrict processing, or withdraw consent. Contact us at info@globalevel.com. You can also complain to your local data protection authority, such as the Nigeria Data Protection Commission.

7. Security

We protect your information with encryption in transit (HTTPS), hashed passwords, secure session tokens and access controls. No system is completely secure, so please use a strong, unique password.

8. International transfers

Our service providers may process information outside your country. Where they do, we rely on appropriate safeguards required by applicable law.

9. Children

The Service is not intended for anyone under 16, and we do not knowingly collect their information. If you believe a child has given us information, contact us and we will delete it.

10. Changes to this policy

We may update this policy. We will post the new version here with a new effective date and, for significant changes, notify you in the app or by email.

11. Contact us