Terms and Conditions

1. Who can use the Service

• You must be at least 16 years old to use the Service.
• If you use the Service on behalf of a company or other organisation, you confirm that you have the authority to accept these Terms for it.
• You must not use the Service if we have previously suspended or closed your account for breaking these Terms.

2. Your account

• Give us accurate information when you sign up, and keep it up to date.
• Keep your password confidential and use a strong, unique one. You are responsible for activity that happens under your account.
• Tell us straight away at info@globalevel.com if you believe someone else has accessed your account.

3. Workspaces and your content

You and your team keep ownership of the tasks, projects, goals, portfolios, comments, messages, status updates, attachments and other content you add to the Service ("your content").

• You give us permission to host, store, copy, transmit and display your content only as needed to provide, secure and improve the Service.
• You are responsible for your content and confirm that you have the rights needed to add it to the Service.
• Content you share in a workspace is visible to people in that workspace according to its permissions. Workspace owners and admins can manage members, permissions and the content in their workspace.

4. Acceptable use

When using the Service, you must not:

• Break any law, or infringe anyone else's rights, including their intellectual property and privacy rights.
• Upload or share content that is unlawful, harmful, abusive, harassing or deceptive.
• Upload viruses or other malicious code, or attempt to disrupt, overload or damage the Service.
• Try to access accounts, workspaces or data that you are not authorised to access.
• Probe, scan or test the vulnerability of the Service, or bypass its security or access controls, without our written permission.
• Copy, resell, reverse engineer or build a competing product from the Service, except where the law allows it.
• Use automated tools to scrape or extract data from the Service without our written permission.

5. AI features

The Service includes optional AI features, such as the AI Assistant, subtask generation and status update drafting. When you use them, the relevant content is sent to Google's Gemini service to produce the result. AI-generated content can be inaccurate or incomplete. You are responsible for reviewing it before relying on it, and it is not professional advice.

6. Our intellectual property

The Service, including its software, design, logos and trademarks, belongs to us and our licensors. We give you a limited, non-exclusive, non-transferable right to use the Service in line with these Terms. If you send us feedback or suggestions, we may use them without any obligation to you.

7. Third-party services

The Service relies on third-party services, such as Google Firebase Cloud Messaging for push notifications and Google Gemini for AI features, and may link to other third-party sites and tools. We are not responsible for third-party services, and your use of them may be subject to their own terms.

8. Privacy

Our Privacy Policy, available at globalevel.com/privacy, explains how we collect, use and protect your information. It forms part of these Terms.

9. Suspension and termination

• You can stop using the Service and delete your account at any time in the app's Settings, or by emailing info@globalevel.com.
• We may suspend or close your account if you break these Terms, if we are required to by law, or if your use puts the Service or other users at risk. Where reasonable, we will give you notice first.
• When your account is deleted, we handle your information as described in our Privacy Policy. Content you shared in a workspace may remain visible to that workspace.

10. Availability and changes to the Service

We work to keep the Service available and reliable, but we do not promise that it will be uninterrupted or error-free. We may add, change or remove features, and we may carry out maintenance that temporarily affects availability.

11. Disclaimers

To the fullest extent the law allows, the Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement.

12. Limitation of liability

To the fullest extent the law allows, we are not liable for any indirect, incidental, special or consequential loss, or for loss of profits, revenue, data or goodwill, arising from your use of the Service. Nothing in these Terms limits liability that cannot be limited by law.

13. Changes to these Terms

We may update these Terms. We will post the new version here with a new effective date and, for significant changes, notify you in the app or by email. If you keep using the Service after the changes take effect, you accept the updated Terms.

14. Governing law

These Terms are governed by the laws of the Federal Republic of Nigeria, and the courts of Nigeria have jurisdiction over any dispute arising from them, without affecting any rights you have under the mandatory laws of the country where you live.

15. Contact us